Küchen Helten GmbH

Wir haben unsere Küche 2019 bei Küchen Helten gekauft und waren von der Planung über die gestalterische Umsetzung bis zur perfekt ausgerichteten Montage vollends begeistert. Noch begeisterter bin ich heute, 2025, weil der Service offenbar auch Jahre nach dem Kauf hervorragend bleibt: Ich habe bei einem Glasschaden im Kochfeld um Hilfe gebeten und habe sie SOFORT erhalten. Frau Weber von Küchen He

Friendly and informative staff. A joy to simply be in the space. Better still, to take a piece of the beautiful vibe home. My husband and I first dropped in for a tiny thing. A coffee measuring spoon. While the steel version was out of stock, we were gifted a plastic one to bridge us over until our order comes. We noticed some nice bread boards on sale and scooped them up. Been returning for spatula and baking tool. What a place of sensual joy.

Visited this store today. A truly awful shopping experience: Two older saleswomen were present. One was on a personal phone call (and didn't even bother to stop serving customers), the other ignored me. Far from a polite "Good day, can I help you?" What kind of store is this? A specialty shop? Qualified staff? A little tip: the owner can save their money. No sales are happening here. The staff are complaining about the lack of customers. This is how you ruin retail in Neuss. It's a shame you have to give one star; I wouldn't give any at all. Oh, and I'm over 50 and German, so that has nothing to do with it. (See comment below). I can only agree.

My review is based on a brief phone call I had. The employee on the phone was exceptionally friendly, competent, and helpful, and provided me with the correct answer to my question, demonstrating genuine expertise. This is rare these days, and reason enough to write this review and express my gratitude.

I travel all the way from the southern Rhineland specifically to shop at this store. The service is very friendly, the selection is great – and the recommendations are always such that I'm not pushed on the most expensive product.

I wanted information about a "small product" that they couldn't give me. Apparently, the staff wasn't interested in what they were selling. The answer was, "Oh, for €1," which was beyond words. And as for the usual polite phrases, I can only agree with the negative comments from other customers.