Küchen Aktuell GmbH

„Warning: Total rip-off and terrible customer service! We ordered the kitchen at the end of May, with installation scheduled for the end of July. Citing alleged company holidays, the company postponed the delivery by three weeks. I had to completely revise my building plans and was forced to extend the lease on my old apartment because I couldn't move into my new home. When I contacted customer service about this, the salesperson who had sold me the kitchen was suddenly constantly "very busy" and stopped responding altogether. My losses amounted to over €2,000, and when I asked about compensation, they said they couldn't help me until after the installation. When the installation date finally arrived, three weeks late, I took the entire day off work and waited at home, but no one came. When I asked why they hadn't shown up on the delivery day, they said the installation had been postponed by another day. I had to painstakingly take time off work again, losing even more hours. I was told that if I didn't accept the next day's date, I would have to wait another month. When I subsequently asked for compensation for my damages, they offered me a 1.7 percent discount. For a kitchen worth €17,800, they offered me a discount of €300. When I rejected this and asked for a more reasonable offer, they stopped responding. I would not recommend anyone with a tight construction schedule order from them. They caused me enormous damage and didn't even take it seriously."

„I have rarely had such a negative experience with a company. You look forward to your new kitchen, invest a lot of money and trust – and then you're simply abandoned. For weeks I've been trying to reach someone because there are several defects. But no matter how often I call or write – no response. Nobody feels responsible, and return calls? Forget it! I'm simply ignored. When the installers finally arrived, I was stunned by their behavior. Rude, impatient, and visibly annoyed – as if it were an inconvenience to even be there. My points about obvious defects were ignored; instead, they simply said, "That's just how it is." I feel completely abandoned with my broken kitchen. There's no sign of customer service. Instead of joy, only anger, disappointment, and the feeling of having been cheated. This is no way to treat customers! Never again – and I will advise everyone against using them."

„Achtung: Totale Abzocke und furchtbarer Kundenservice! Wir haben die Küche Ende Mai bestellt, die Montage sollte Ende Juli erfolgen. Unter Berufung auf angebliche Betriebsferien hat die Firma die Lieferung um drei Wochen verschoben. Ich musste meine gesamten Baupläne ändern und war gezwungen, die Miete für meine alte Wohnung zu verlängern, da ich nicht in mein neues Zuhause einziehen konnte. Als i"

„we ordered in feb/2020 started installation in May/2020. unitl Nov/2020 we got the kitchen fully installed. the washing sink without silicon for 6 months now its full of stains. very poor quality control and bad service, let the pic to show you the facts. our new wooden floor and ceiling was damaged by the fitters from kitchen aktuell."

„Warning: Total rip-off and terrible customer service! We ordered the kitchen at the end of May, with installation scheduled for the end of July. Citing alleged company holidays, the company postponed the delivery by three weeks. I had to completely revise my building plans and was forced to extend the lease on my old apartment because I couldn't move into my new home. When I contacted customer service about this, the salesperson who had sold me the kitchen was suddenly constantly "very busy" and stopped responding altogether. My losses amounted to over €2,000, and when I asked about compensation, they said they couldn't help me until after the installation. When the installation date finally arrived, three weeks late, I took the entire day off work and waited at home, but no one came. When I asked why they hadn't shown up on the delivery day, they said the installation had been postponed by another day. I had to painstakingly take time off work again, losing even more hours. I was told that if I didn't accept the next day's date, I would have to wait another month. When I subsequently asked for compensation for my damages, they offered me a 1.7 percent discount. For a kitchen worth €17,800, they offered me a discount of €300. When I rejected this and asked for a more reasonable offer, they stopped responding. I would not recommend anyone with a tight construction schedule order from them. They caused me enormous damage and didn't even take it seriously."

„We bought a kitchen costing six figures with a clear conscience. However, several things went wrong during the planning phase, which we unfortunately only discovered during installation. The refrigerator door didn't open as intended and had to be redesigned. The interior cabinet and base cabinet lighting couldn't be controlled separately as planned. Furthermore, we were assured of pull-out cabinets throughout. The left-hand cabinet is extremely close to the wall. Without the pull-out cabinet, it's a matter of millimeters. Here's a tip: Have the contract amended immediately. Don't rely on verbal or emailed promises, not even from the branch manager. Apparently, Küchen aktuell knew we had no chance in court. It's a shame. When we called, we were either given the runaround or ignored. Even the email to the head office went unanswered. This is how you treat customers who have paid so much money for a kitchen they've saved up for. Customer service is a completely foreign concept. And it's outrageous to leave a customer in the lurch like this. Unbelievable. Never again Küchen aktuell."

„I bought a kitchen. Point 1: Delivery problems, approximately two months. Point 2: Only half the kitchen was installed due to missing parts. Point 3: I called at least 30-40 times a day and never got anywhere; they didn't even try to help. Point 4: They were incredibly unfriendly and antisocial. Anyone who spends money at this store can expect zero help! In other words... buy things at your own risk! All of this is primarily due to one man named Mr. Moll. We are still waiting for the problems to be resolved and for compensation! I could write much more, but I won't. The fact that such people are even allowed to work in customer service is outrageous enough."