Sagoma Küchenwelt Vertrieb GmbH & Co. KG

Ich habe bei dieser Firma eine Küche gekauft und war zu Beginn mit der Beratung zufrieden. Nach meinem Kenntnisstand handelte es sich bei meinem Ansprechpartner um den stellvertretenden Geschäftsleiter. Die Planung und Abwicklung wirkten anfangs zügig. Bei der Lieferung stellte sich jedoch heraus, dass die Arbeitsplatte beschädigt war. Zudem konnte der Wasserhahn nicht angeschlossen werden. Auch bei den zusätzlichen Stromanschlüssen wirkten die Monteure unsicher und mussten mehrfach Rücksprache

Dutch suppliers of the Lofra brand couldn't deliver the 70 cm induction hob. We contacted Sagoma to see if we could pick it up there; we didn't have to, as they shipped it to our house in Alkmaar. Great! Good communication, good price. Dutch Lofra brand suppliers could learn a thing or two from this. They also had to order the appliance from Italy, but they didn't make any problems. We're happy with it!

After recently winning our legal battle against Sagoma, it's time for an evaluation. About a year and a half ago, we purchased a gas stove that developed a minor defect after a short period of use. Instead of a straightforward solution, the situation escalated into a nightmare due to Sagoma's handling of the problem. A technician commissioned by Sagoma from Sanitär Pfeuffer in Munich, who was clearly not sufficiently qualified, rendered the stove completely unusable during his intervention. What was originally a minor cosmetic defect ended with the appliance no longer working at all. Instead of taking responsibility, Sagoma abandoned us and refused to provide us with adequate support. They even asked us to find a service provider ourselves, which we did after considerable effort – and this in the middle of the stressful pre-Christmas period. But instead of honoring the promised cost coverage, Sagoma ignored both our inquiries and the service provider's invoices. We were kept waiting for months until we were finally forced to take legal action. The legal battle has now been won, and Sagoma had to bear all costs. From a human perspective, this is a very disappointing outcome.

Mr. Pauli provided excellent advice by phone and email. Unfortunately, we had to return the device as it didn't meet our expectations. We simply couldn't travel halfway across the country to see it in person. So, sadly, we filed a complaint. However, the entire process was handled very smoothly and courteously.

Today the new LOFRA Italia "Venezia" model stove was delivered. Fast delivery. Everything is OK. AND THE STOVE IS GREAT.

I'm currently in the consultation/quotation phase with Mr. Pauli, the owner. I find the contact very pleasant, not pushy, and very genuine. He gives me time to consider, and the contact has just the right level of personal connection for me. As a customer, I completely believe his conviction in the products. His experience gives me confidence in my choice. He also shares his personal opinion, which further supports my decision. He's a good salesman, but he does it in an unobtrusive way. The price is also excellent... in short: five stars! I will be buying from him, and I hope the product is flawless for a lifetime. If not, I hope that Mr. Pauli and his team will continue to provide me with the same excellent and reliable service as before.