Meine Küche Hamm GmbH

Ich habe bei dieser Firma eine Küche gekauft und war zu Beginn mit der Beratung zufrieden. Nach meinem Kenntnisstand handelte es sich bei meinem Ansprechpartner um den stellvertretenden Geschäftsleiter. Die Planung und Abwicklung wirkten anfangs zügig. Bei der Lieferung stellte sich jedoch heraus, dass die Arbeitsplatte beschädigt war. Zudem konnte der Wasserhahn nicht angeschlossen werden. Auch bei den zusätzlichen Stromanschlüssen wirkten die Monteure unsicher und mussten mehrfach Rücksprache

I purchased a kitchen from this company and was initially satisfied with the consultation. To my knowledge, my contact person was the deputy manager. The planning and processing seemed to proceed quickly at first. However, upon delivery, it turned out that the countertop was damaged. Furthermore, the faucet could not be connected. The installers also seemed unsure about the additional electrical connections and had to consult with someone several times. An extra charge of €600 was levied for the additional electrical components. At the second appointment, the new countertop was delivered. During this delivery, damage occurred in the hallway, which was later covered by insurance. Initially, however, it was denied that the installers had caused the damage. The faucet still could not be connected at this appointment. Additionally, an incorrectly tightened screw damaged the dishwasher's seal. At the third appointment, the faucet was finally installed, but in silver instead of the ordered black. Once again, the wrong seal was brought for the dishwasher. In total, it took almost two months before the kitchen was fully usable and the water supply could be connected. Installation began in mid-October and was not completely finished until the end of February. Throughout the entire process, there were occasional, lengthy communication gaps. Responses were not always timely, and in my opinion, the company only partially addressed concerns about the inconveniences that arose. Several vacation days were required for the appointments. Only after setting a deadline was another appointment scheduled. To my knowledge, no apology or financial compensation was offered. I like the kitchen itself. However, I am generally dissatisfied with the organization, communication, and the installation process. Based on my personal experience, I can only recommend this company with reservations.

Wir haben unsere Küche von Herrn Gökhan Mutaf planen lassen und sind rundum zufrieden! Er hat uns sehr gut beraten, alles präzise geplant und ist auf unsere Wünsche eingegangen. Auch nachdem die Küche aufgebaut war und kleinere Materialfehler aufgetreten sind, hat er sich sofort darum gekümmert, dass alles behoben wird. Man merkt, dass ihm die Zufriedenheit seiner Kunden wirklich wichtig ist. Ich kann diese Küchen nur wärmstens weiterempfehlen – und bei der Planung sollte man auf jeden Fall Herrn Mutaf wählen! 👏

We planned our kitchen here. We received a very warm welcome at the kitchen studio. I would especially like to mention Mr. Mutaf, our kitchen planner. Not only was he very honest, kind, and friendly, he also took a lot of time with us to get the best out of our kitchen. We had a lot of fun planning, and we also felt very well looked after. Thank you, Mr. Mutaf, for your honest and competent advice! We are looking forward to our new kitchen. September 2nd The new kitchen is finished. The delivery and installation went smoothly. The installers were quick and did their work very conscientiously. We are extremely satisfied and totally happy with our kitchen. Many thanks to the entire team at Meine Küche!