Reform Showroom Berlin West

„We bought a kitchen in 2022, used the recommended products, and tried to take good care of it, but after three and a half years, it looks terrible. This has nothing to do with the store staff, who are very friendly and knowledgeable. The kitchens are beautiful but simply not suitable for everyday use."

„Wir haben vor drei Jahren eine Küche bei Reform gekauft und die Qualität der Fronten ist unterirdisch. Nachdem bei den gelieferten Fronten direkt Abplatzungen zu sehen waren, hat Reform drei Fronten ausgetauscht. Die Qualität ist genauso schlecht wie bei den alten, auch alle anderen Fronten hatten bereits nach kurzer Zeit überall Beschädigungen in der Lackierung. Auch brechen überall die Ecken ab - wir gehen pfleglich mit der Küche um, aber das nützt überhaupt nichts… JEDE Front ist mittlerweile"

„The kitchen design service was genuinely great. The team was creative and helpful, and I was very happy with the design overall. One light I had mentioned for the counter area was missing in the final plan, which I didn’t catch in time either, so that was partly on me. Unfortunately, the experience after the design phase was very frustrating. My contact person was changed, and communication became slow and unclear — emails often went unanswered for days or even a week. The next steps were not well explained, and although I was told that delivery and installation teams would contact me, I ended up having to chase them myself. This caused unnecessary delays and stress. The installation itself was done well, but the installer failed to properly protect my parquet floor, resulting in over 20 scratches and several holes. I was told the damage would be covered by insurance, but resolving this has taken over two months. I had to find a repair company myself (out of many contacted, only one accepted), manage all the coordination, and pay the repair upfront. Even after sending the invoice, there has been confusion and contradictory communication about who paid what, leaving me stuck in the middle. Overall, I had to do all the administrative work and follow-ups, and the lack of responsibility, responsiveness, and care once the contract was signed was very disappointing."

„Nikita was super helpful and full of great ideas for my future kitchen. He really listened to what I wanted and gave smart, practical advice. I left the meeting feeling confident and excited"

„I had a very nice visit at Reform, where they helped me to better understand their product, and what was possible for the kitchen I wanted. They have a very friendly (and patient) consulting team!"

„Wir haben vor drei Jahren eine Küche bei Reform gekauft und die Qualität der Fronten ist unterirdisch. Nachdem bei den gelieferten Fronten direkt Abplatzungen zu sehen waren, hat Reform drei Fronten ausgetauscht. Die Qualität ist genauso schlecht wie bei den alten, auch alle anderen Fronten hatten bereits nach kurzer Zeit überall Beschädigungen in der Lackierung. Auch brechen überall die Ecken ab - wir gehen pfleglich mit der Küche um, aber das nützt überhaupt nichts… JEDE Front ist mittlerweile"

„We were very happy with our Reform talk about extending a part of our new kitchen plan. Nikita was very knowledgable and helped us in our idea-finding process. We had lots of questions for him and he took the time to explain all the details for us ☺️"

„The kitchen design service was genuinely great. The team was creative and helpful, and I was very happy with the design overall. One light I had mentioned for the counter area was missing in the final plan, which I didn’t catch in time either, so that was partly on me. Unfortunately, the experience after the design phase was very frustrating. My contact person was changed, and communication became slow and unclear — emails often went unanswered for days or even a week. The next steps were not well explained, and although I was told that delivery and installation teams would contact me, I ended up having to chase them myself. This caused unnecessary delays and stress. The installation itself was done well, but the installer failed to properly protect my parquet floor, resulting in over 20 scratches and several holes. I was told the damage would be covered by insurance, but resolving this has taken over two months. I had to find a repair company myself (out of many contacted, only one accepted), manage all the coordination, and pay the repair upfront. Even after sending the invoice, there has been confusion and contradictory communication about who paid what, leaving me stuck in the middle. Overall, I had to do all the administrative work and follow-ups, and the lack of responsibility, responsiveness, and care once the contract was signed was very disappointing."