Gienger Küchen München

Bestes Küchenstudio in Deutschland!! Alex ist ein Vollprofi und seit Jahrzehnten im Geschäft. Küchen für fast jedes Budget und in jeder möglichen Vorstellung realisierbar. Schnelle Lieferung und Aufbau. Einfach klasse und empfehlenswert!

A complete disaster… We bought a Bulthaup premium kitchen in 2020 for over €100,000. The consultation was friendly, and we opted for a steel front from their regular range. It looks very nice. But that's where the positive experience ended. We discovered that we were probably the first customers with this particular steel front, and the material is far too heavy for things like dishwasher doors. The drawer closers also can't handle the weight or the load of a large drawer. I've lost count of the number of appointments with clueless technicians trying to find a solution. A year later, after two fronts had to be replaced, we discovered that it was a completely different type of steel. No alternative was available. Now we have mismatched fronts. Any feedback, apology for the inconvenience, compensation, or anything similar: nothing… The only positive thing is that the installers were very friendly and generally competent; they always did a very good job. My biggest problem is with the quality of the staff at Gienger itself. With every request/order/service/repair, something is forgotten, appointments are missed, and it's incredibly frustrating. There are no callbacks, and employees don't prepare for each order. Spare parts orders take months, and no one ever contacts me proactively. Only after I call for the third time (after having no answering machine!) are my requests for a callback either not forwarded or ignored. The management is so unprofessional! I quickly discovered that everything agreed upon over the phone was forgotten, processed incorrectly, or that our sales and consulting employee was on long-term sick leave, but no one informed us. Naturally, no other employee worked on our problems during this time. I only found this out months later after inquiring. Informing the managing directors is pointless. There was no response from them either. Just a few days ago, a technician came to service the Bora fans and was completely surprised by what was installed in our car! The fact that you have to review the purchase agreement and order or provide the necessary parts in advance before replacing the fans is now standard practice even at retailers like Segmüller/Höffner/etc. No one informed him about the other measures I requested in writing (repairing a drawer and readjusting the gaps). This didn't surprise me in the slightest. I'm really frustrated, especially since I know I'll unfortunately have to deal with this kitchen (and the Gienger company...) for a few more years. I specifically took the time to write this review because, considering the high price tag for such a durable and high-quality product, I definitely expect and deserve a completely different level of service. I have never experienced such poor service from any other tradesperson in our house (whether Miele for washing machine/dryer/dishwasher/pool and whirlpool technology/ Quooker/plumbing & electrical/ BWT water filter/sauna/garden irrigation/alarm system/elevator/anywhere...). Fortunately, an average Google rating of 3.x speaks volumes...

We had new appliances (range hood, cooktop, oven) installed in our existing kitchen unit. Ms. Karb provided us with excellent and comprehensive advice from the very beginning. The installation company recommended by Gienger sent two extremely friendly and careful employees. They worked meticulously, perfectly covering every inch of walkway and work surface, and even corrected mistakes made by the previous company that installed the original kitchen. We did have a minor issue with the range hood later on, as the touch panel wasn't working properly. Ms. Karb immediately put us in touch with the right people, who arranged for the panel to be replaced. We enjoy using the appliances every day and can highly recommend Gienger and Ms. Karb.

Working with Mr. Hadi is always very pleasant and straightforward. When his clients need renovations or have questions about construction, the coordination is seamless. It's clear he places great value on quality and customer satisfaction. Many clients who come to us from him are thrilled and rave about his advice and dedication. Highly recommended!

We had a consultation in mid-October, which was very good, and the consultant also had well-prepared questions. We liked the displays and explanations. The next step was supposed to be an initial design and cost estimate. Unfortunately, that never happened. Three weeks later, I visited the branch again in person to find out when the initial design and our follow-up meeting would take place (she said about another week). Unfortunately, I haven't heard anything since, and so we decided against using the kitchen studio. If you don't hear from a consultant for almost nine weeks—despite actively following up—it seems Gienger has enough customers... a real shame, as we would have really liked the kitchens.