home24 Showroom - Frankfurt a.M.

„Horrible service, my name is Jermaine. I asked a for specific fabric on the sofa. And the sale rep selected the wrong fabric. I’m a dominant English speaker I’m not able to correctly read the menus she is selecting. I specifically said I don’t want a specific fabric because it felt too harsh. Yet the salesperson selected the fabric anyway. And when the sofa is delivered I immediately noticed it’s the wrong fabric and called the store. The sale reps insisted I’m lying and that we went through the selection together. Please explain why I’d purposely select a fabric I absolutely hate. She selected the sofa and fabric menus for me. The only thing I did was setup an account and login into my PayPal account to process payment. After expressing this is the wrong fabric, instead of offering an exchange the only thing this store can do is offer returns. Which the sofa in the fabric I wanted is no longer on sale, so in the end I’d be paying a higher price now. This is trash and money hungry. Shame…. So I’m stuck with returning and sofa hunting again or this trash material I don’t want. And let’s not start on the delivery team not removing all the trash and plastic wrapping. Which they are suppose to do free of charge. Left it in my home for me to dispose of… The owners response is a complete LIE!!!!!!! The fabric in beige suede was in fact available for November delivery date at the time of the order. The owner is mistaken. The GREY suede material we asked for wasn’t available until January. So I said I’d rather have the beige in suede. And my partner who was with also said it in German to make sure the store sales rep understood. It a damn shame you would come on here and mislead the public with that nonsense of an excuse for incompetence. Secondly the delivery portal send you a link to select to have the trash carried out. I selected the option to have the trash carried out. Thank you furthermore for proving how dishonest you are."

„Ich bin mit dem Kundenservice absolut unzufrieden. Bei meiner Bestellung gab es Lieferprobleme, doch anstatt das Problem proaktiv mit dem Hersteller zu klären, wurde die Verantwortung lediglich auf den Lieferanten geschoben. Ich musste mehrfach selbst nachhaken, um Informationen zu erhalten. Eine aufrichtige Entschuldigung für die Verzögerung fehlte völlig. Die Ware ist zwar nun angekommen, aber a"

„Pleasant talk and order proces with the great guy in the Frankfurt shop. Hopefully everything goes well with ordered Schlafsofa Update1: it arrived one month before deadline. Excellent Sofa! Update: I ordered garden furniture and also that arrived on time and Excellent quality. I order also in addition more parts for that. My shop of choice"

„Pleasant talk and order proces with the great guy in the Frankfurt shop. Hopefully everything goes well with ordered Schlafsofa Update1: it arrived one month before deadline. Excellent Sofa! Update: I ordered garden furniture and also that arrived on time and Excellent quality. I order also in addition more parts for that. My shop of choice"

„Ich bin mit dem Kundenservice absolut unzufrieden. Bei meiner Bestellung gab es Lieferprobleme, doch anstatt das Problem proaktiv mit dem Hersteller zu klären, wurde die Verantwortung lediglich auf den Lieferanten geschoben. Ich musste mehrfach selbst nachhaken, um Informationen zu erhalten. Eine aufrichtige Entschuldigung für die Verzögerung fehlte völlig. Die Ware ist zwar nun angekommen, aber a"

„One of the worst furniture shops, not for their product but their supply chain management, the order system, complain box etc … everything is no mismanaged I don’t understand how this company is surviving in the market. 1. The first chest box ordered, delivery guy delivered without informing. At the end box was broken and it is customer’s headache now to return this bulky piece. 2. Ordered again, the same thing. Delivery guy didn’t let us know. 3. Ordered kitchen island, parts missing and now the furniture is just laying down in the living room for days now( May be weeks), raised the complaint and the delivery of the spare parts will be done after 3 weeks. Checked after few days again, now the request is cancelled. How on earth I’ll cancel the request for the missing parts of my furniture. 4. Ordered shoe cupboard, the system shows delivered but I didn’t receive the order. My biggest mistake is that I ordered all the stuff within a day or two. Pls be careful before ordering in bulk from this company. A suggestion: before entering in the online market, fix your systems and supply chain and spare your customers from the brunt of your mismanagement."

„Dear Team, The other review by Sandeep raina is provided below with all the problems we had faced earlier. I hope you can find my name against the orders I made, but the recent issue related to the latest purchase of the kitchen island Pattburg is taking us to a whole new level. As said, there are parts missing in the order related to the kitchen island, we raised the issue but someone in home24 cancelled our order and the system is not allowing us to raise the concern anymore. We tried to call in your customer care but nobody picks the call. Another email we received that home24 is in talks with the manufacturer. At the end we are suffering, neither we can return the furniture nor we can buy a new one. We are so amazed that we need to come on a public forum to get the attention of home24. Please sort out this issue at earliest."