Küchenheld - Küchenstudio in Freiburg

Das Küchenstudio hat den Umbau unserer alten Küche perfekt umgesetzt. Mit großer Sorgfalt und kreativen Ideen haben sie eine 40 Jahre alte Küche erneuert. Wir sind rundherum zufrieden und können dieses Unternehmen unbedingt weiterempfehlen.

I'm absolutely thrilled with Küchenheld! The consultation was simply outstanding – competent, friendly, and full of fantastic ideas. I especially appreciated that my own wishes and ideas were always taken seriously and perfectly implemented. The appointment in Freiburg was incredibly pleasant; everything was handled professionally yet with a personal touch. Mr. Fuchs is very personable, takes his time, and creates an atmosphere where you immediately feel at ease. You can tell that he's truly passionate about his work. I can wholeheartedly recommend Küchenheld and especially Mr. Fuchs – anyone looking for a new kitchen is definitely in the best hands here!

Highly recommended! From the very first planning variants, you receive a digital model, which allows you to visualize the kitchen spatially and visually. The costs are also clearly listed from the outset. The installation was clean and quick, and even a countertop that was delivered incorrectly by the manufacturer was replaced as quickly as possible without any problems. I was very satisfied with Küchenheld!

The concept seemed sound and the planning was professional. However, the installation revealed a different story: rushed execution, numerous rework tasks, and no acceptance of responsibility for any resulting damage. Overall, the frustration outweighs the benefits – therefore, I cannot recommend this service.

-Küchenheld is trying to have negative reviews deleted. This review is only here because I appealed the deletion. Please take this into account when considering the overall rating. Summary: Good sales concept, poor execution, and they refuse to take responsibility for damages. Avoid this company! The consultation was good, the concept smart, and well-presented. Both the sales and planning teams did a great job. Unfortunately, the installation was a disaster: The kitchen was hastily assembled. Instead of the scheduled two days, it was installed in seven hours. This resulted in many frustrating feedback loops, and the defects were addressed very slowly. Instead of working towards a solution, the blame was passed back and forth between the installer and Küchenheld. During the installation, appliances and tools were placed directly on our new wooden floor without any protective coverings. This caused numerous scratches. The installer refused to take responsibility. Küchenheld refuses to compensate for the damage. Great concept, excellent sales, good planning, but ultimately a lot of trouble. I strongly advise against it. Some of the photos shown depict fixed defects, but they illustrate the rushed execution.

My wife and I are extremely happy with our kitchen! We found the digital sales process at the kitchen showroom to be excellent for visualizing the finished product. The installation was also quick and, most importantly, of very high quality. We can highly recommend Küchenheld!