Küchen Aktuell GmbH

Herr Sperling hat uns bei der Planung unserer Küche geholfen. Er hat uns sehr gut beraten und das Endergebnis ist großartig. Während der Installation hatte der Steinfertiger einige Probleme mit der Arbeitsplatte. Herr Sperling half uns bei der Koordination und das Problem wurde ohne Zwischenfälle gelöst. Wir sind sehr zufrieden mit unserer neuen Küche und empfehlen Magniküche weiter.

Highly recommend! Very supportive and patient staff which helped us while designing our kitchen, speed, quality and result was quite impressive. Price is very low compared to other suppliers while they are only working in the kitchen this helps them to provide more options than very common producers in the market. They also are very flexible on payment and provide different options. For the family with kids there is a playground area which makes kids busy while parents are planning the next kitchen.

We bought 2 kitchens, the main kitchen and the pantry. The initial planning was very professional by Mrs Lübeck. Before fixing the delivery the KA team was called to again measure the kitchen as the drawings did not match with the actual room. Finally when the kitchen was delivered the main kitchen was ok but the pantry room was a disaster as the team that measured the room forgot to forward the corrected dimensions to the ordering team. Since then it is a virtual hell and frustrating experience dealing with them. The most unprofessional team we have ever experienced, and we have stayed in 6 countries and experienced different service levels. But this is the worst. It’s now one month since the mistake is known, but there is still no solution or new delivery date. Phone calls are never answered ( even by the responsible sales managers). They have taken the money in full in advance. I would definitely never ever recommend kA to anyone. ND Please ask The KA colleagues who are involved and creating this mess. All issues from my side are in writing by e mails and all telephone call details are available. Please forward the e mail address of a responsible higher management member and I can forward all details. Or please refund my money and take the wrong kitchen which is blocking my room back.