ELEMENTS Bayreuth

Zunächst war ich sehr begeistert. Die Beratung und Planung meiner beiden Bäder war wirklich 5 Sterne wert. ABER DANN... Bad 1: Waschtischunterschrank offensichtlich durch Spedition defekt geliefert. Nochmals 10 Wochen Wartezeit. Bad 2: Man kann es sich denken, das gleiche Drama. Insgesamt also 5 Monate in einem halbfertigen Bad stehen, in dem das Kernstück fehlt. Bei diesem Bad kam dann aber noch

Initially, I was very impressed. The consultation and planning for my two bathrooms was truly worthy of 5 stars. BUT THEN... Bathroom 1: The vanity unit was delivered damaged, apparently by the shipping company. Another 10-week wait. Bathroom 2: As you can imagine, the same drama. So, a total of 5 months spent in a half-finished bathroom missing the centerpiece. To top it all off, the vanity unit in this bathroom suddenly cost more than twice as much. Over €2,000! I had chosen a different color for the cabinet and had it changed on-site. This was done by an employee, but I received no confirmation or printout. Now, instead of the in-house brand, a Burgbad vanity unit was installed, which didn't look out of place to me... but when I received the bill from the installation company, I was shocked. This shouldn't happen! There was also no apology for the extremely long delivery times. Whether it's the supplier's fault or not, as a retailer, I can apologize and remain transparent. With this order volume and the repeated delivery problems, one could certainly offer some kind of compensation to the customer. I wish I had ordered online...

We wanted to renovate both of our bathrooms, and since we weren't really familiar with bathroom design, we scheduled a planning appointment at Elements Bayreuth. The on-site consultation was very pleasant and friendly, and the initial draft was completed quickly. After consulting with the tradesman, the plan naturally had to be adapted to the local conditions, which was done quite quickly. But then the problems began. Firstly, there was a rather opaque pricing policy, with discounts ranging between 8% and 27% depending on the plumbing company we consulted, and 0% for self-ordering. Secondly, we were disappointed to discover that some of the plumbing fixtures weren't coordinated (e.g., the faucet was too short for the deep sink), and elements had to be installed differently (e.g., ventilation grilles for the whirlpool function) following advice from the tradesman. Unfortunately, we weren't informed about either of these points during the bathroom planning process with Elements (due to ignorance or lack of experience), so in retrospect, the planning process was just a matter of "moving boxes" for us, something we didn't need Elements for. Initially excited, but ultimately disappointed.

Our appointment for bathroom design went perfectly: excellent advice, a wide selection, and a pleasant atmosphere. Highly recommended.

I spoke with Ms. Wolfrum by phone today and I have to give her a huge compliment. She gives excellent advice and takes plenty of time to tailor everything to the customer's needs. I was also thrilled with her implementation of the suggestions she sent me. A very friendly and dedicated young woman! Fantastic!!

🌟🌟🌟🌟🌟5-Star Recommendation 🌟🌟🌟🌟🌟 They take the time to listen to all your wishes and ideas! All the staff are extremely friendly, polite, and helpful. We felt very comfortable and are now really looking forward to enjoying our finished bathroom! Thank you all so much for being there!