PLANA Küchenstudio Pforzheim

Schon beim Betreten des Plana Küchenstudios in Pforzheim hatten wir einen superfreundlichen ersten Eindruck. Das Studio ist modern, übersichtlich und nicht überladen – dennoch gibt es alle erdenklichen Küchenkonstellationen zu sehen. Unser Ansprechpartner, Herr Heger, war äußerst freundlich, kompetent und hat sich viel Zeit für uns genommen. Direkt zu Beginn wurden wir mit Kaffee und Getränken wi

We got our kitchen redesigned at Plana. The initial meeting was great and the designer showed us what our new kitchen would look like. During the actual reconstruction of the kitchen we had questions for the designer and she never answered our emails. The communication is seriously lacking in this company. But now our kitchen looks amazing and is very functional.

Unfortunatelly I cannot review the furniture itself, because I hadn't had the chance to buy it, so my review goes directly to the customer service, which in my opinion has a lot of points to be improoved. At least one of the staff B.H. with whom we had the appointment. At the beginning very friendly but afterwards irritated and arrogant in the discussion because we didn't mention the heading price for the kitchen we were able to pay for. The same "friendly" staff B.H. made it definetely for us toi decide that we will never come back to Plana Küchenland - this time on the telephone when we said that we are going to be a little bit late to the appointment. The tone and the way of speaking determine us to cancel immediate the appointment and concetrate ourself on other kitchen supplier. Sometimes I think that some of the staff has missed the class where they learn how to behave with the customers. I hope that my case will review the way of communication with the new customers, and the next reviews shall be concentrated on the kitchen quality and not on the customer service.

Need a new kitchen in germany ? PLANA is the best place to go. Excellent planners, good variety of choice in fronts and cabinets. A bit on the expensive side but the professional service and consultation is every bit worth it.

From the moment we entered the Plana kitchen showroom in Pforzheim, we had a wonderfully welcoming first impression. The showroom is modern, well-organized, and uncluttered – yet it showcases every conceivable kitchen layout. Our contact person, Mr. Heger, was extremely friendly and knowledgeable, and he took plenty of time for us. We were welcomed with coffee and drinks right from the start. We particularly appreciated that everything we discussed was demonstrated directly on a sample kitchen. This made it much easier to visualize everything. Mr. Heger sketched the floor plan on a piece of paper and discussed our initial ideas with us. At the follow-up appointment, the results were then presented to us professionally on screen – clear, structured, and very efficient. All our wishes and ideas were taken into account and implemented. This was a huge difference compared to a large furniture chain we had unfortunately visited previously, where we spent most of our time waiting for the saleswoman to look up the relevant item numbers in a catalog. At Plana, the consultation experience was personal, practical, and easy to understand. We ultimately chose a kitchen from Plana and would make the same decision again in a heartbeat. Highly recommended!